Privacy Policy

 

EA Coatings Ltd — registered in England & Wales.

Company no. 11599387.

 

EA COATINGS LTD ("EA Coatings", "we", "us" or "our") is committed to protecting your privacy and handling your personal data transparently and securely.

 

1. Who we are

EA COATINGS LTD

Company number: 11599387

Registered office: Unit 3 Brunel Units, Brunel Road, Gorse Lane Industrial Estate, Clacton-On-Sea, Essex, England, CO15 4LU

Email: info@eacoatings.co.uk

Telephone: 01255 520008

 

This privacy policy explains how we collect, use and protect personal data when you visit our website, contact us, request a quote, or otherwise deal with us.

 

2. The personal data we collect

We may collect and process:

 

your name

company name

email address

telephone number

address details

project or enquiry details

drawings, specifications, images or files you send to us

correspondence you send to us

website usage data, device data and IP address where relevant

cookie and analytics data, where enabled

3. How we collect personal data

We collect personal data when you:

 

complete a contact form or quote request form

email or call us

send us drawings, files, specifications or project information

use or browse our website

consent to optional cookies or analytics tools

4. Why we use your personal data

We use personal data to:

 

respond to enquiries

provide quotations

assess project requirements

supply our services

manage customer and supplier relationships

maintain records of communications and projects

improve our website, services and user experience

maintain website security and prevent misuse

send marketing communications where you have asked to receive them or where we are otherwise permitted to do so by law

5. Our lawful bases

We rely on one or more of the following lawful bases:

 

legitimate interests, including responding to business enquiries and managing our website and operations

steps taken at your request before entering into a contract

performance of a contract

compliance with legal obligations

consent, where required, for example for optional cookies or marketing communications

6. Who we may share personal data with

We may share personal data with trusted third parties where necessary, including:

 

website hosting and IT service providers

email and communications providers

analytics or website performance providers

professional advisers, insurers or accountants

regulators, authorities or law enforcement where required

carefully selected subcontractors or service providers where relevant to your enquiry or project

We do not sell personal data.

 

7. International transfers

Where any service provider processes personal data outside the UK, we will take reasonable steps to ensure appropriate safeguards are in place.

 

8. How long we keep personal data

We keep personal data only for as long as reasonably necessary for the purposes for which it was collected, including for legal, tax, accounting and record-keeping purposes.

 

As a general guide:

 

general enquiries may be kept for up to 24 months after the last meaningful contact

quotation, project and customer records may be kept for up to 7 years where required for contractual, tax, legal or accounting reasons

marketing data is kept until you unsubscribe or ask us to stop, or until it is no longer appropriate to retain it

cookie data is retained in line with the settings of the relevant cookie or tool

9. Your rights

Subject to applicable law, you may have the right to:

 

request access to your personal data

request correction of inaccurate personal data

request erasure of your personal data

request restriction of processing

object to processing based on legitimate interests

request transfer of your personal data in certain circumstances

withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at info@eacoatings.co.uk.

 

10. Marketing

If we send you marketing communications, we will do so only where permitted by law. You can opt out of marketing at any time by using the unsubscribe link in an email or by contacting us directly.

 

11. Cookies

Our website may use cookies and similar technologies. For more information, please see our Cookies Policy.

 

12. Security

We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse or alteration.

 

13. Complaints

If you have any concerns about how we handle your personal data, please contact us first.

 

You also have the right to complain to the Information Commissioner's Office (ICO): www.ico.org.uk

 

14. Changes to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.